At Ghent Windows, we value and respect your privacy. This Privacy Policy outlines how we collect, use, protect, and disclose your personal information when you visit our website or use our services. By using our website and services, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect
We collect both personal and non-personal information when you interact with us. This includes:
- Personal Information:
When you request a quote, contact us, or schedule a service, we may collect personal information such as your name, email address, phone number, home address, and payment details. - Non-Personal Information:
We may collect non-personal information such as your IP address, browser type, device information, and website usage data. This helps us improve our website functionality and customer experience.
2. How We Use Your Information
We use the information we collect for the following purposes:
- To provide, operate, and improve our window installation and repair services.
- To communicate with you regarding quotes, appointments, and service updates.
- To process payments securely.
- To send promotional materials, offers, and updates (only if you have opted in to receive them).
- To monitor and improve our website’s performance.
We will never sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers who help us operate our business, such as payment processors, service platforms, or marketing partners.
3. Data Security
We take reasonable steps to protect your personal data by using industry-standard encryption and security technologies. However, no method of data transmission or electronic storage is 100% secure, and we cannot guarantee absolute security.
4. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your experience. Cookies help us:
- Track website usage and performance.
- Remember your preferences for future visits.
- Personalize your browsing experience.
You can manage or disable cookies through your browser settings, but please note that some features of the website may not work as intended if cookies are disabled.
5. Your Rights
Depending on your location, you may have the following rights:
- Access and review the personal data we hold about you.
- Request corrections to any inaccuracies in your personal information.
- Request the deletion of your personal data where applicable.
- Opt-out of marketing communications at any time.
To exercise these rights, please contact us using the details provided below.
6. Third-Party Links
Our website may contain links to third-party websites. These external sites are not under the control of Ghent Windows, and we are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.
7. Children’s Privacy
Ghent Windows does not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete that information immediately.
8. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, services, or for legal, regulatory, or operational reasons. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy regularly to stay informed about how we are protecting your data.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:
Ghent Windows
Phone: (614) 556-3554